If you still have questions or need assistance after reviewing the above articles, please feel free to reach out to us using the contact form. If you have an urgent need, please give us a call.

All calls are answered and returned in the order they are received.

Subscribe To Our Mailing List!

Customer Log In

Nicks Handmade Boots

<p>If you are a Wildland FireFighter with an active Red Card, you qualify! Unfortunately we are not able to extend the discount to potential future Red Card holders, due to USDA guidelines, we do apologize for the inconvenience.&#xA0;</p>

If you are a Wildland FireFighter with an active Red Card, you qualify! Unfortunately we are not able to extend the discount to potential future Red Card holders, due to USDA guidelines, we do apologize for the inconvenience.

How do I know if I qualify for the Red Card Program?

Boot FAQ's

Made To Order Configuration Questions

Pre-Order Questions

Payment, Promotions, and Discounts

About Ready To Ship and Factory Seconds Boots

Lead Times

Return Policy

Ready To Ship and Factory Seconds Lead Times

Ready To Ship and Factory Seconds Boot Questions

Trades Program & Cutters Choice Lead Times

Quick Ship Boots Lead Times

Classic and Custom Configuration Lead Times

Limited Run Leather Lead Times

Collaboration Model Lead Times

How to calculate your lead time.

Can you rush my order? Can I pay for an expedited lead time?

Sizing

Material and Model Selections

Shipping Calculations

Understanding Your Order Status

Making Changes To An Existing Order

Why can't I see my order on my account?

Why can't I log in to my Nicks account?

How do I change the shipping address on my order?

Can you combine two of my orders and ship them together?

Post-order Questions

Fit Questions

Returns & Exchanges

Warranty Assistance

Transit & Tracking

How Do I Care For My Nicks Boots?

Post-Shipment Questions

What repair services does Nicks Boots offer?

Can Nicks repair my other brand boots?

Can my boots be resized?

Can you change the outsole on my boots to another type?

Can you change my standard configuration to a 365 StitchDown Configuration during a repair?

Do I have to return to Nicks for a repair?

What are the lead times for my repair order?

Boot Repair Services

How To Determine Your Belt Size.

What size Delta Insole should I order?

Leather Goods Pre-Order Questions

Belts & Small Leather Goods Lead Times

Leather Goods Post-Order Questions

Belt Exchanges

Belt Return Policy

Leather Goods Post-Shipment Questions

Belts & Leather Goods sizing, lead time, and return/exchange information.

When will my accessories ship?

Understanding Insole Leather Types

Accessories Pre-Order Questions

Accessories FAQ

International Shipping Policy

International Sizing

Freight Forwarding Companies

International Customer Support

How do I know if I qualify for the Red Card Program?Updated a year ago